Privacy Policy

Effective Date: August 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create or modify your account, contact customer support, or otherwise communicate with us. This includes:

  • Name and email address.
  • Payment information (processed securely by our payment partners).
  • Usage data, including IP address, access times, and download logs for fraud prevention.

2. How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Process transactions and send related information (e.g., confirmations and receipts).
  • Protect our Users: We actively log and monitor download activities, including IP addresses and timestamps. This is strictly used to protect both buyers and sellers from fraud, and to provide evidence during refund disputes (Chargebacks).

For privacy inquiries, please contact us at support@samplelake.com.